When you manage a portfolio of assisted living communities across diverse markets, you quickly realize the importance of using a software platform that is easy to use, has flexibility and provides customer service. Solvere first began using ALIS (pronounced “Alice”) in 2017 to ensure a consistent approach to resident assessment, clinical care, and business monitoring. Today, the software, which was built from the ground up to meet the needs of assisted living providers and operators, is used in over a dozen Solvere communities.
Lorie Dancy, Solvere’s senior vice president of wellness and chief compliance officer, who led the selection process, says it was flexibility that first attracted her to ALIS. “I liked that it was assisted living-specific,” she says. “You can tell it was made to accommodate all the little idiosyncrasies you find in our industry, especially when you work with communities in multiple states.”
Flexibility, Within Constraints
From the start, Solvere and ALIS partnered to develop a comprehensive evaluation that would promote consistency when onboarding new residents while ensuring each community remains compliant and prepared for state surveys.
All of Solvere’s best practices and the ALIS’s team’s industry expertise are baked into the tools and the supporting processes.
“At Solvere, we take a holistic approach to wellness, and our assessment needed to reflect that,” Dancy explains. “We worked with the ALIS customer support team to develop a custom assessment tool that helps us understand all the dimensions of wellness, not just the physical, but the psycho-social aspects and the functional needs [of a new resident]. From the little to the big things, we bring it all together in ALIS. Our entire team has access to the information they need to pattern it into customized programs to engage residents.”
Ease of Use
“Ease of use is also very important to us. We needed something approachable, that wouldn’t intimidate team members,” says Dancy. “The value of being able to train direct care team members to use the software in 15 to 30 minutes was immediately apparent.”
“Intuitive software makes onboarding new team members easier, of course,” says Trisha Cole, chief operations officer and general counsel of Medtelligent (the maker of ALIS.) “But you start to see the real value of easy-to-use software when the care data starts flowing in. When the team uses the software day in and day out, you can also use that data to manage the business efficiently.”
Everyone is on the Same Page
Dancy gave an example of how ALIS supports Solvere’s day-to-day operations during this time of physical distancing and increased attention on infection control. “ALIS has given us the ability to work remotely with our communities, which is obviously very important right now since some of us are working remotely.”
“We’re monitoring vital signs and other resident health data closely, using reports from ALIS. When we have a question, we have immediate access to information by looking at the chart. If necessary, we work with our community teams to adjust care plans if a resident is deemed at higher risk for Covid-19,” she says.
When everyone is on the same page — literally — teams can make informed decisions together.
Service: The Deciding Factor
“Beyond ease-of-use, the fact that ALIS is built for assisted living, and the built-in integration with our sales software platform (Sherpa), we chose ALIS because we felt they would be good partners,” says Dancy. “The communication has been great from the start and has remained excellent. We get one-on-one attention.”
“We understand the implementation of ALIS is often part of a larger change initiative, which takes time,” says Cameron Ruiz, director of client services at Medtelligent. “Our commitment doesn’t end with onboarding. We’re partners for the long run.”
ALIS modules in use across Solvere’s portfolio include:
● Resident and Staff Management to integrate electronic evaluation and service plans as well as track observations, nurses’ notes, and incidents.
● Clinical and Risk Management to manage resident clinical care including med pass, vitals tracking, and ADL care charting.
● ALIS Insights to manage risk and optimize community performance.