As the drastic changes to the industry are shaping a new way of doing business, leaders in senior living are focusing on what’s ahead. The job of delivering a clear message to residents, both current and prospective, is more important than ever as some traditional means of communicating are unavailable amidst community lockdowns. Argentum recently asked some of the top minds in senior living how the industry can manage the change during these turbulent times.
Solvere Living and Solutions Advisors Group CEO Kristin Kutac Ward shared the knowledge she’s gained during COVID-19 and the Great Recession, noting the tactics her companies are using to chart a path towards success, and the hard work that it takes to get there.
“Speed, resiliency, and stamina are all fundamental components of managing change, as well as being cognizant of the impact it has on teams and morale. It can be invigorating and exhausting at the same time,” Ward said.
For more on how Solvere Living and Solutions Advisors are helping our partners find success, see our case studies here. If you’d like to know more, reach out to our team to discuss the right approach for your community.